Job Description

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We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for a talented and exceptional On-Call Spa Massage Therapist. The Spa Massage Therapist is responsible in providing all facial, massage and body services offered by Sense Spa at Rosewood Miramar Beach. Cultivating and maintaining a professional attitude at all times. 

Responsibilities:

• Maintain complete knowledge of and comply with all Rosewood Miramar Beach departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
• Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
• Be familiar with all hotel/spa packages, promotions, prices and rates.
• Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
• Perform opening procedures.
• Maintain inventory products.
• Schedule guest appointments.
• Verify medical releases from guests with applicable medical conditions.
• Conduct appointments according to guest’s comfort and desire. Follow service protocol.
• Follow draping procedures.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Sanitize implements.
• Sell/promote merchandise.
• Complete required post- treatment documents.
• Follow dirty linen procedures and room set up.
• Handle emergency procedures and report any accidents to your manager and security.
• Close station.
• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
• Fill out necessary commission report at the end of each day.
• Follow established standard guideline for massage/treatment procedures.
• All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize, organize and follow up.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• knowledge of SpaSoft is an asset.

Language: Required to speak, read and write English. Additional language is an asset.

Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Qualifications: High school diploma. Diploma or degree in a related field. 

Required Licenses & Certifications:

• Esthetic Certification from the California Board of Barbering and Cosmetology. 
• Massage Certification from California Massage Therapy Council  (CAMTC)
• CPR Certification.

Experience: Minimum 2 years’ esthetics/ massage experience in a luxury spa environment, preferably within a luxury hotel.

The pay scale for this position is $16.50/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.

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