Job Description

Senior Manager, Change Management

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time 

Location:  HomeOffice North Carolina, HomeOffice Colorado, HomeOffice Georgia, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Maryland, HomeOffice Massachusetts, HomeOffice Michigan, HomeOffice Mississippi, HomeOffice New Jersey, HomeOffice Oregon, HomeOffice Pennsylvania, HomeOffice South Carolina, HomeOffice Tennessee, HomeOffice Texas, HomeOffice Vermont, HomeOffice Virginia, HomeOffice West Virginia  

JOB SUMMARY

The Senior Manager, Change Management will play a key role in ensuring that projects and initiatives meet their objectives on time and within budget by increasing employee adoption and usage. This role focuses on the people side of change, including preparing, supporting, and equipping employees to adopt and utilize changes to business processes, systems and technology, job roles, and organizational structures. The Senior Manager, Change Management will develop and implement change management strategies that minimize disruption and maximize employee engagement.

KEY DUTIES & RESPONSIBILITIES

• Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance.
• Assess the impact of proposed changes on various business units and IT systems.
• Identify, analyze, and prepare risk mitigation tactics.
• Provide direct support and coaching to front-line managers and supervisors as they help their teams through transitions.
• Support project teams in integrating change management activities into their project plans.
• Create and manage communication plans to ensure stakeholders are informed and engaged throughout the change process.
• Work closely with training professionals to develop training programs that will help employees understand and adapt to change.
• Track and report on the progress of change initiatives and identify and address any issues or resistance.
• Evaluate and ensure user readiness.
• Lead and facilitate Change Advisory Boards (CABs) to review and make informed decisions on change requests.
• Develop and maintain change management strategies aligned with business objectives.
• Coach senior leaders and executives in their role as change sponsors.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

• Proven ability to develop and implement successful change management strategies.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively with all levels of the organization.
• Strong knowledge in the following areas:
  • Change Management Methodologies
  • Stakeholder Management
  • Communication Planning
  • Training and Development
  • Risk Management
  • Project Management
  • Problem Solving
  • Coaching
  • Team leadership

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experience

EDUCATION

Required: Bachelors Degree or equivalent in Business or Organization Development

CERTIFICATIONS DESCRIPTION

• Certification in Change Management Preferred (PROSCI Certification, CCMP)

COMPETENCIES

Business Acumen and Straight Talk

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

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