Job Description

Night Auditor – Front Desk

The Westin Westminster

Job Summary:
The Westin Westminster is seeking a dependable and detail-oriented Night Auditor to join our Front Office team. This overnight role combines guest service with financial auditing to ensure a seamless end-of-day process. The ideal candidate will provide exceptional service to late-night and early-morning guests while balancing the hotel’s daily financial transactions in accordance with Marriott and Columbia Sussex standards.

Key Responsibilities:

Front Desk Operations:

• Greet and assist guests with check-ins, check-outs, and room assignments.
• Handle reservations, cancellations, and room changes accurately using the Marriott property management system (MARSHA/LSPMS).
• Answer phones, respond to guest requests, and resolve concerns promptly and professionally—utilizing GXP to log all guest requests and follow up to ensure completion.
• Provide information about hotel services, amenities, and local attractions.
• Monitor property security and maintain a calm, welcoming atmosphere during overnight hours.

Night Audit Duties:

• Balance and reconcile daily hotel revenue from rooms, food & beverage outlets, and other departments.
• Verify and post room charges, taxes, and adjustments to ensure accurate end-of-day accounting.
• Post raking and other revenue to the appropriate accounts in accordance with Marriott financial procedures.
• Prepare daily management reports, including revenue, occupancy, and financial summaries.
• Audit and reconcile all cashier reports and payment methods, ensuring proper documentation.
• Investigate and resolve any discrepancies in guest or departmental accounts.
• Perform system backups and close the business day following Marriott standards.

Qualifications:

• Previous hotel front desk or night audit experience preferred; hospitality accounting knowledge a plus.
• Familiarity with hotel property management systems (MARSHA, LSPMS, or similar) strongly desired.
• Strong math, analytical, and problem-solving skills with attention to detail.
• Excellent customer service and communication skills, with the ability to remain calm under pressure.
• Ability to work overnight shifts (typically 11:00 PM – 7:00 AM), including weekends and holidays.
• Dependable, professional, and self-motivated to work independently during overnight hours.
• Proficiency in Microsoft Excel, Outlook, and basic accounting procedures.

Why Join Us?
At The Westin Westminster, our Night Auditors play a key role in both guest satisfaction and financial accuracy. Joining our team means competitive pay, Marriott travel discounts worldwide, a supportive work environment, and clear pathways to grow your career in either Front Office operations or hotel finance. 

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