Job Description

Are you a seasoned, high-impact restaurant leader ready to bring your extensive experience and passion for excellence to Chick-fil-A Cascade?

We are seeking an experienced, dynamic, and results-driven General Manager to oversee all aspects of our restaurant operations, from driving financial performance to cultivating a world-class team and delivering Chick-fil-A's signature \Second Mile Service.\ This is a highly demanding, yet incredibly rewarding, hands-on leadership role that requires a leader with proven experience and a strong commitment to the Chick-fil-A brand and its values.

Responsibilities:

• Operational Excellence: Oversee all Front-of-House (FOH) and Back-of-House (BOH) operations to ensure operational efficiency, excellent service speed, food quality, food safety, and overall cleanliness standards are met or exceeded daily.
• Team Leadership & Development: Lead, coach, and inspire a large team of managers and team members. Conducting performance evaluations, developing training plans, and fostering a positive, high-performing, and growth-oriented culture.
• Financial Stewardship: Drive financial performance by managing the restaurant's budget, analyzing sales and labor costs, monitoring inventory, controlling food costs, and implementing action plans to achieve profitability targets.
• Guest Experience: Champion the commitment to legendary customer service, handling guest feedback, and resolving issues promptly to ensure an exceptional guest experience every time.
• Administrative & Compliance: Ensure the restaurant is fully compliant with all local, state, and federal regulations, and Chick-fil-A's corporate standards. Oversee cash handling, scheduling, and payroll accuracy.

Essential Requirements:

• Experience: A minimum of 10+ years of progressive leadership experience in a high-volume, fast-paced food service, hospitality, or retail environment.
• Education: A Bachelor's Degree from an accredited college or university is required.
• Availability: Must have open availability to be present in the restaurant as business needs dictate, including mornings, days, evenings, and Saturdays.
• Adaptability: Must be willing to adapt work schedules, management strategies, and operational plans quickly to meet the fluctuating demands of the business and a high-pressure urban setting.
• Leadership Style: Demonstrated track record as a servant leader who prioritizes the growth and well-being of the team while relentlessly driving results.
• Business Acumen: Strong understanding of P&L management, labor optimization, and business forecasting.

Why Join Our Team at Cascade?

• Impact: Directly lead a high-performing business and influence a large team in the vibrant Atlanta market.
• Closed on Sundays: Enjoy a guaranteed day off to spend with family, friends, or for personal time.
• Mentorship: Work closely with the local Chick-fil-A Operator, gaining one-on-one mentorship and valuable business insights.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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