Apply now: IT Service Desk Manager, location is Remote (EST hours). The start date is ASAP for this contract position.
Job Title: IT Service Desk Manager
Location-Type: Remote (must work EST hours)
Start Date Is: ASAP
Duration: Contract
Compensation Range: $40/hr – $55/hr
Job Description:
Lead and optimize IT service desk operations across distributed, high-volume environments.
Day-to-Day Responsibilities:
Manage two teams: Service Desk and Clinical Technology Support
Oversee 9 offshore staff handling network and monitoring alerts
Ensure SLA compliance, manage ticket volumes (400 daily)
Triage and resolve escalations and complex break/fix issues
Implement automation and process improvements to reduce tickets
Monitor team capacity and performance metrics
Maintain documentation in Confluence/Jira
Support cloud environment monitoring and basic management
Requirements:
Must-Haves:
5 years in IT support/operations leadership
Experience in multi-location environments (retail, medical, etc.)
Managing high-volume ticket environments (300–400 daily)
Oversight of onshore/offshore IT teams
Familiarity with enterprise ITSM tools (ServiceNow, Remedy Helix)
AI chatbot and self-service automation experience
Confluence/Jira proficiency
Cloud monitoring exposure (AWS/Azure)
Strong communication, proactive, hands-on leadership style
Nice-to-Haves:
Experience as a key service liaison or external-facing IT lead
Background in mid-sized firms ($1–2B revenue)
Familiarity with tools like NewRelic, AWS, or Azure
...Description Domino's is looking for reliable and friendly delivery drivers to join our team. As a Delivery Driver, you will be... ...transportation Ability to work flexible hours, including nights and weekends Ability to work in a fast-paced environment...
The Entertainment Wig & Makeup Specialist oversees all aspects of the onboard Broadway, Signature, Ice, Aqua & Parade wigs, hairpieces, hair, facial hair & makeup in all onboard show venues. This position oversees the fitting, cutting, coloring and styling of the wigs, ...
...community on a Linux Developer Desktop offering. Primary Skills: Fluent in Linux / Active Directory and Kerberos / Developer tooling / Citrix / Ansible / NFS and Prometheus and Grafana Focused on engineering away support, engineering automation: single click rebuilds,...
...DaVita has an open position for an Administrative Assistant in the hospital and outpatient settings, who is looking to provide... ...sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position...
...JOB SUMMARY Entry level management position that focuses on supporting the day-to-day... ...and Restaurant Management, Hospitality, Business Administration, or related major; 1 year... ...results with employees. At Marriott International, we are dedicated to being an equal opportunity...