Be the welcoming face of a specialty practice and keep the front office running smoothly—phones, scheduling, check-in/out, insurance verification, and EMR accuracy—while protecting patient privacy.
Greet patients, manage multi-line phones, and handle daily front-desk flow.
Schedule, reschedule, and confirm appointments; coordinate provider calendars.
Check patients in/out, collect co-pays, obtain/update demographics and insurance.
Verify eligibility/benefits and capture authorizations when needed.
Maintain accurate electronic medical records (EMR); scan/index documents.
Triage messages and communicate clearly with patients, clinicians, and admin staff.
Uphold HIPAA and practice privacy/security policies at all times.
2+ years medical front office/reception experience (preferred).
Active MediClear (or equivalent HIPAA compliance certification).
Proficiency with medical scheduling software and EMR/EHR systems.
Professional, empathetic customer service; strong written/verbal communication.
Basic medical terminology; reliable, organized, and detail-oriented.
Insurance verification & prior authorization experience.
Cash handling/point-of-service collections.
Bilingual English/Spanish.
Stable role with clear impact on patient experience.
Collaborative team and growth opportunity within a specialty practice.