Job Description

HGET Classroom Authenticators are at the forefront of assisting Hanford Site employees and contractors with launching, completing, tracking, and recording a wide range of Hanford’s computer-based training courses. Authenticators engage directly with Hanford leaders, contractors, and employees, while addressing the unique needs of proctoring in the HGET computer lab, navigating computer-based learning platforms and verifying training compliance. Daily activities encompass a high level of customer service, technical support and general office duties and responsibilities.

Essential Functions

• Oversee, support, and monitor employee training in a 32-computer classroom. Maintain, file and store confidential and sensitive government information.
• Perform and execute administrative duties within Hanford's Learning Management System.
• Participate and collaborate in team meetings, discussions, and classroom goals.
• Manage and maintain daily office duties, phones and emails, including scheduling appointments, managing calendars and creating reports.
• Interface with a variety of Hanford subcontractor entities and their course managers, HR specialists, training coordinators, and safety officers.
• Verify completion of employee training for Hanford badging purposes and training coordinators.
• Problem-solve and troubleshoot computer and computer-based learning program issues.
• Help students recover from program interruptions.
• Maintain a pleasant atmosphere in the classroom.
• Maintain computer equipment and provide a clean and sanitized computer station for each employee.
• Must be available and flexible to cover other Authenticator duties and work schedule, if needed.
• Follow the day-to-day direction provided by the Authenticator Lead.
• Follow all Hanford site policies and procedures.

Competencies

• Adaptability - The ability to readily modify, respond to, and integrate change with minimal personal resistance and contribute ideas for improvements within the role
• Communication – Clearly conveys information and ideas through a variety of media in a manner that engages the audience and helps them understand and retain the messages
• Planning and Organization - The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals

Requirements

• Bachelor’s Degree OR High School diploma with equivalent experience in a related work field. 3+ years experience in a customer service role
• General computer and Internet skills required Proficiency in MS Office
• Must be able and eligible to obtain a Hanford security badge.

ADA Requirements

Constant interpersonal skills, teamwork, customer service, problem analysis, and reading, speaking, writing, and understanding English. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action. Frequent keyboarding, sitting, standing, hearing, and talking.

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